Atomix Logistics

Carrier Rate Increases

Carefully review the product weights of your inventory to avoid expensive carrier adjustments and surcharges for incorrect data.

Inventory Weight and Size

Shipping adjustments refer to modifications made to the initial shipping cost based on specific factors.

Shipping Adjustments

Viewing and downloading weekly invoices in the Atomix Platform

Invoices in the Atomix App

How to report order errors to the Atomix team and ship out corrections.

Reporting Order Errors

How to successfully launch your next new product or package with Atomix

Launching New SKUs with Atomix

Splitting Orders to avoid Fulfilment delays

Splitting Orders in Atomix App: Enhancing Fulfillment Flexibility

What is Lot Tracking and Why is it Important for Your Inventory?

How to Import Your Invoice Breakdown from the Atomix App

Map Your Own Ship Methods: New Feature Release

Connecting your CIN7 Store

Connecting your CIN7 Core (DEAR Systems) Store

How to Export Shipped Orders from the Atomix App

2025 Carrier Closures: Key Dates and Tips for Preparing Your Business

How to Submit a Claim with Atomix

This guide explains the types of claims we handle, how to submit them, and what to expect once you do.

Atomix Claims & Shipping Issue FAQs

How to Add Atomix to Your Shopify Store & Grant App Development Permissions

Patrick Day

Kayla Ford

Zainab Millwala

Articles to assist with your day-to-day needs and help with the Atomix Platform

Account Management

Orders can have different status, which can require action!

Order Status Explained

How to Create a Return in the Atomix App

Map SKUs & Create SKU Bundles

Multi Warehouse Inventory Management

Understanding Atomix Hold: What It Means for Your Order

Introducing the Atomix App's Revamped User Interface

Austin Kreinz

Atomix App

Can I Use Custom Packaging at Atomix?

What are Special Projects? How much do Special Projects cost? How long does it take to complete a Special Project?

Special Projects

Lost-in-Transit & Filing Carrier Claims

How it Works

These are the guidelines that must be followed in order for Atomix to process returns

Returns Guidelines

Atomix Integration Partner

Our Billing FAQ emphasizes transparency, ensuring clients understand our practices and trust our services.

Billing Overview

We provide detailed explanations of each billing line item.

Invoice Line Items Explained

How to create a B2B order in the Atomix app

B2B Orders

What time do orders need to be in the Atomix system to be shipped out the same day?

Daily Order Cutoff

Frequently Asked Questions

Find answers and get help from Intercom Support and Community Experts

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