Billing occurs weekly on Friday, and also on the 1st of each month.
Weekly: Shipping and Pick/Pack Fees
Monthly: Receiving, Special Projects, Storage, and Platform Fees
Invoices are to be paid within 3 Business Days from the date received. If an Invoice is delayed, an account will temporarily be placed on hold until the payment is made. If an issue arises, you can contact the billing department at [email protected] who will help solve any problems or answer any questions.
Invoice Processing Options
Atomix offers two different routes to pay invoices:
Pay each invoice as it is sent via Credit Card or ACH Deposit
Set up automatic payments
To process the payments, clients will be charged a 3.5% processing fee for Credit Cards and 2.0% processing fee for ACH Deposit.
If clients have questions related to billing, please feel free to reach out to your dedicated Account Manager or [email protected]
Please email [email protected] if you are interested in more information on setting up automatic payments.
As stated in onboarding documents, new accounts require Atomix to set up the technology platform, integrate the store, and provide a dedicated customer success manager. In order to provide the highest level of service and CX in the industry, we charge an account setup fee to cover the aforementioned services. As always, please reach out to your Account Manager via Slack with any questions.
Atomix shall maintain 100% accuracy on all orders processed.
On the rare occasion, when re-shipments are required, Atomix will pay for the return label and cover all fulfillment-related fees for processing a new order.
Carrier Fee Adjustment
These fees will be passed on to the client one month after the close of a quarter.
Our Shipping Fees are based on the cost of shipping charged by the carrier, which is primarily based on the data provided during the Onboarding Process. This data includes:
The SKU Weight,
The SKU Dimensions, and
The Chosen Packaging Requirements.
Most often the initial Carrier Shipping Fee charged by the carrier reflects the actual charge by the carrier. Sometimes, this is not the case resulting in a Carrier Adjustment Rate to reflect the actual cost charged by the carrier.
Generally, these periodic adjustments occur due to one of the following reasons are the following:
Debit - Weight of the Final Packaged Order is greater than the Actual Weight because either (i) the Inputted SKU Weight was incorrect or (ii) too many items were picked resulting in an Account Debit.
Credit - Weight of the Final Packaged Order is less than the Actual Weight because either (i) the Inputted SKU Weight was incorrect or (ii) items were missing in the order resulting in an Account Credit.
Debit - Dimension of the Final Packaged Order is greater than the Actual Dims because (i) the Inputted SKU/Packaging Dimensions were incorrect or (ii) the Packaging was Adjusted to account for abnormally or larger sized items resulting in an Account Debit.
Credit - Dimension of the Final Packaged Order is less than the Actual Dims because (i) the Inputted SKU/Packaging Dimensions were incorrect or (ii) the Packaging was Adjusted to account for smaller sized items resulting in an Account Credit.
You will see these on your invoice with the below reasons:
Shipping Charge Corrections
If a carrier charges Atomix a different dimensions or weight then what are in the Atomix app, we will pass through the additional costs.
If a carrier charges Atomix an address correction surcharge, Atomix will pass through the same amount to the merchant. This surcharge can range between USD $19.50 and $21.00, depending on the carrier. Shipping address can be managed in the Atomix app.
Also known as Return to Sender, this is when the address passed to Atomix is undeliverable by the carrier. Atomix will pass the charge from the carrier to the client.
If a carrier charges Atomix for the shipment not being a commercial location but residential. This can be managed by the client in the Atomix app. Atomix will pass carrier charge to the client.
If you have any questions regarding the Shipping Fee Adjustment, you can contact your Account Manager in your Slack Channel who will expeditiously help solve the issues that are occurring.