At Atomix, we believe in transparency as the cornerstone of our client relationships. We understand that trust is earned through clear communication and consistent practices. In this FAQ, we address common billing inquiries, ensuring that our clients have a comprehensive understanding of our processes. Whether you’re a new partner or a long-standing customer, our commitment to openness remains unwavering. The below buttons will help guide through each component of Atomix's billing experience.

Understanding how our shipping works is crucial for our success together.

Let’s break it down:

Service Levels: Economy vs. Ground

Clients choose between our two service levels outlined below:

These options are available for clients who need lightning-fast shipping. We offer expedited services through rate shopping. We choose the best carrier option for your urgent shipments to meet the requested transit days. Expedited services include both residential and fuel surcharges.

International Services

International shipping is handled on a case-by-case basis, tailored to each client’s unique agreements and requirements.

Custom Rate Charts

If you prefer not to use our rate shopping, reach out to your dedicated Account Manager. They can create a custom rate chart using our custom rate carriers (such as USPS or UPS). Tailored solutions for your unique needs!

We value efficiency, seamless transactions and your time. To ensure we meet these standards for us, our clients and a smooth invoicing process, clients are required to have valid payment details securely stored at all times (via Stripe, Quickbooks).

Payment Details

Having clients’ card or bank account information securely stored is mandatory for partnering with Atomix. It ensures timely and efficient transactions.

Payment Options

Clients can choose from various methods with applicable processing fees, including:

Payment Processed
Payment is automatically processed on invoice creation day. No delays, no waiting—it’s like having a personal payment concierge.

Review Window

Clients have 30 days to review invoices for accuracy. If any discrepancies are found, we encourage timely communication to resolve them and will provide resolution timeline and status.

Payment Failures

If stored payment fails to process, there will be an additional 15% added to the total balance. Your account will be put on hold until all payments have been paid in full and a new payment method is updated with billing.
​
​

Late Payment Fee
If an invoice remains unpaid after the due date, a 2.5% daily charge will be applied to the total invoice amount on the first day following the due date. We encourage prompt payment to avoid any additional costs.

Remember, maintaining accurate payment details ensures a smoother invoicing experience for both clients and businesses.

A processing fee will be added of 3.5% for credit card payments

Atomix billing schedule ensures consistency and predictability in our invoicing process. It allows clients to anticipate charges and plan accordingly.

Billing takes place weekly on Mondays and also on the 1st of each month.