Billing occurs on the 1st and 15th of each month. At times, billing will be delayed several days to account for Shipping (Carrier) Fees and other Reconciliation reports.
Invoices are to be paid for in 3 Business Days from the date received. If an Invoice is Delayed, an account will temporarily be placed On Hold until the payment is made. If an issue arises, you can contact your dedicated Team in your Slack Channel who will expeditiously help solve any problems or answer any questions.
Invoice Processing Options
Clients have two primary mechanisms to pay bi-monthly invoices: (1) Credit Card & (2) ACH Deposit.
To Process the Associated Billing Methods, Clients will be charged a (1) 3.5% processing fee for Credit Cards and (2) 2.0% processing fee for ACH Deposit.
If Clients have questions related to billing, please feel free to reach out to your dedicated account managers who will help answer any questions.
As stated in the Onboarding Checklist, new accounts require Atomix to set up the technology platform, integrate the store, and provide a dedicated customer success manager. In order to provide the highest level of service and CX in the industry, we charge an account setup fee to cover the aforementioned services. If you have any questions, please message your slack group and our success manager will happily answer your questions.
Atomix shall maintain 100% accuracy on all orders processed.
On the rare occasion, when re-shipments are required, Atomix will pay for the return label and cover all fulfillment-related fees for processing a new order.
Carrier Fee Adjustment
Our Shipping Fees are based on the cost of shipping charged by the carrier, which is primarily based on the data provided during the Onboarding Process. This data includes:
The SKU Weight,
The SKU Dimensions, and
The Chosen Packaging Requirements.
Most often the initial Carrier Shipping Fee charged by the carrier reflects the actual charge by the carrier. Sometimes, this is not the case resulting in a Carrier Adjustment Rate to reflect the actual cost charged by the carrier.
Generally, these periodic adjustments occur due to one of the following reasons are the following:
Debit - Weight of the Final Packaged Order is greater than the Actual Weight because either (i) the Inputted SKU Weight was incorrect or (ii) too many items were picked resulting in an Account Debit.
Credit - Weight of the Final Packaged Order is less than the Actual Weight because either (i) the Inputted SKU Weight was incorrect or (ii) items were missing in the order resulting in an Account Credit.
Debit - Dimension of the Final Packaged Order is greater than the Actual Dims because (i) the Inputted SKU/Packaging Dimensions were incorrect or (ii) the Packaging was Adjusted to account for abnormally or larger sized items resulting in an Account Debit.
Credit - Dimension of the Final Packaged Order is less than the Actual Dims because (i) the Inputted SKU/Packaging Dimensions were incorrect or (ii) the Packaging was Adjusted to account for smaller sized items resulting in an Account Credit.
If you have any questions regarding the Shipping Fee Adjustment, you can contact your Account Manager in your Slack Channel who will expeditiously help solve the issues that are occurring.