Atomix Logistics

If you are shipping eCommerce orders there will inevitably be times when there is an issue with one of those orders.

At Atomix, we understand and realize the importance of preventing these issues as much as possible. As such, we have instituted several layers of quality control and system process to ensure shipments are delivered 99.9% of the time. 

In those rare occurrences when shipments are not delivered you may be eligible to file a claim.

___________________________________________________________

In order for us to file a claim on your behalf, we ask for the following information:

Order ID (and basics of “what happened”)

- Order ID (and basics of “what happened”)
- Required document(s) below

Once you file the claim, our team will reach out letting you know it has been received. We will update you on the progress of the claim.

Any amount received will be refunded to your account on the next invoice.

Below are details on carriers and their policies. If your claim is filed after these dates, it will not be processed.

To avoid any delays in processing your claim, please provide all the required information and include photos of the damaged items (if applicable.)

Claims can take up to 3 weeks to be processed

If a claim is denied, we can appeal by submitting a new claim with new or updated information.

If an order is marked as “Delivered” or orders have a final scan, we cannot guarantee the carrier will accept the claim.

- To avoid any delays in processing your claim, please provide all the required information and include photos of the damaged items (if applicable.)
- Claims can take up to 3 weeks to be processed
- If a claim is denied, we can appeal by submitting a new claim with new or updated information.
- If an order is marked as “Delivered” or orders have a final scan, we cannot guarantee the carrier will accept the claim.
   

Lost-in-Transit & Filing Carrier Claims

Find answers and get help from Intercom Support and Community Experts

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Title

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Claim Type	Tracking Requirements	Document Required
Fulfillment Error	n/a	Picture of order or communication with the end customer
Shipment Lost In Transit	20 days no updates	Invoice of Order Shipped or Purchase Order from Supplier Providing Proof of Value Correspondence from the end customer displaying non-receipt of the package
Shipment Damaged	n/a	Invoice of Order Shipped or Purchase Order from Supplier Providing Proof of Value Picture of the Damaged item (including damage of packaging, if possible).

Carrier	Latest Date to File	Additional Information
Fedex	60 Calendar Days	FedEx SmartPost: Claims must be filed within 90 days of physical entry into the FedEx network. FedEx. SmartPost is not a guaranteed service and therefore cannot cover claims outside of the FedEx network.
UPS	5 Months	n/a
USPS	60 Calendar Days	n/a