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How to Submit a Claim with Atomix
How to Submit a Claim with Atomix

Creating a Claim

Zainab Millwala avatar
Written by Zainab Millwala
Updated yesterday

How do I file a claim with Atomix?

Step 1: Access Your Atomix App

Log into your Atomix App using your account credentials.

Step 2: Navigate to Returns Section

Once logged in, locate and tap on the "Returns" tab in the app navigation menu.

Step 3: Initiate a Claim

Within the Returns section, click on the "Create Claim" button to begin the claims process.

Step 4: Complete the Claim Form

You will be directed to a typeform where you'll need to provide:

  • Order number

  • Item details

  • Reason for claim

  • Any other relevant order information

Step 5: Add Supporting Evidence

To strengthen your claim:

  • Include clear photographs showing the issue

  • Add any relevant documentation

  • The more evidence you provide, the faster your claim can be processed

Step 6: Submit Your Claim

After completing all required fields and adding supporting evidence, submit your claim for review.

How will I know if my claim is approved?

You'll receive a notification from your Account Manager once your claim has been reviewed.

What if I need to modify my claim after submission?

Contact Atomix Customer Support through Intercom if you need to update an existing claim.

Conclusion

Filing a claim with Atomix is designed to be simple and straightforward. By following the steps outlined above and providing comprehensive information with supporting evidence, you'll help ensure your claim is processed efficiently. Our customer service team is committed to resolving all claims fairly and promptly.

If you encounter any difficulties during the claims process or have questions not covered in this FAQ, please contact Account Manager. For more details on our claim filing process click here.

Remember, the more detailed information you provide in your initial claim, the faster we can assist you.

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