Onboarding at Atomix is a personalized process designed to integrate your brand into our operational ecosystem. During this phase, we align technology, packaging workflows, and shipping preferences to ensure a successful transition. The process is managed through a dedicated portal featuring a 10-step checklist.
Key Onboarding Milestones
Kickoff Call: Alignment of goals, timelines, and primary points of contact.
Brand Intake & Product Overview: Collection of SKU data, packaging requirements, and fulfillment rules.
Store Integrations: Connecting your eCommerce platform (Shopify, Amazon, etc.) to the Atomix App.
Shipping Method Mapping: Defining how your store’s shipping options link to Atomix service levels.
Inventory Transition Planning: Creating Receiving shipments and scheduling via the Conduit system.
SOP Development: Detailed documentation of packing processes, kitting, or custom inserts.
Returns & Special Projects: Configuring rules for returns handling and refurbishment.
Billing Setup: Establishing weekly (operational) and monthly (storage/platform) payment methods.
Training & Testing: Running test orders to validate SKU mapping and packing flows.
Go-Live: Official store activation once inventory is received and testing is completed.
Mandatory Information Requirements
Before going live, the following must be provided:
Complete SKU list with accurate weights and dimensions.
Standard Operating Procedure (SOP) documentation or videos for packaging.
Store integration credentials.
Shipping method mapping.
Billing configuration (ACH, Credit Card, or Wire).
Onboarding FAQ
How long does the process take? The average timeline is 10 to 15 business days from the initial kickoff call to Go-Live, subject to inventory arrival and the completion of required forms.
Do you offer Same-Day Shipping? Yes. Orders in "Received" status by 1:00 PM CT are shipped the same day. Expedited orders must be received by 12:00 PM CT.
Which carriers do you use? Atomix compares real-time rates between FedEx, UPS, USPS, and ShipX. Note: DHL is no longer part of our standard carrier network.
How are returns handled? Returns are managed through the Atomix App and integrations like TwoBoxes, following the inspection and restocking rules defined by your brand.
Freight Management: FTL vs. LTL
For inventory replenishment, it is critical to understand the loading methods:
Full Truckload (FTL): Recommended for shipments exceeding 12-14 pallets. It is direct, faster, and reduces the risk of damage from handling.
Less Than Truckload (LTL): Ideal for 1 to 10 pallets. It is more cost-effective but involves multiple stops and transfers.
Inbound Requirements: All freight shipments must be scheduled through the Conduit system. Unscheduled deliveries or those lacking ASN documentation may face 10-15 business day delays and financial penalties.