Comprehensive guide to Atomix billing processes, payment methods, and invoicing schedules to ensure transparency and trust. At Atomix, transparency is the cornerstone of our client relationships. This guide addresses common billing inquiries to ensure a comprehensive understanding of our financial processes.
Payment Methods and Processing
To ensure seamless transactions and a smooth invoicing process, clients are required to maintain valid payment details securely stored via Stripe or QuickBooks at all times.
Payment Options and Fees
Credit/Debit Cards: 3.5% processing fee.
ACH: 1.5% processing fee.
International Payments: Must be set up by the client using a 3rd party wire transfer (1.5% fee).
Processing Logic
Automatic Payment: Payment is processed automatically on the day the invoice is created.
Review Window: Clients have 10 days to review invoices for accuracy. Any discrepancies found should be communicated immediately for timely resolution.
Late Payments and Account Holds
Maintaining accurate and funded payment methods is mandatory to avoid service interruptions.
Payment Failure: If the stored payment fails, a 15% surcharge will be added to the total balance. The account will be placed on hold until the balance is cleared and a new payment method is updated.
Late Payment Fee: A 2.5% daily charge will be applied to the total invoice amount starting the first day following the due date.
Extended Past Due: If an invoice is more than 5 business days past due, the account will be placed on hold. A release fee of 10% of the balance or $1,000 (whichever is greater) will be required to reactivate the account.
Billing Schedule
Invoicing occurs on a consistent schedule to allow for predictable financial planning:
Frequency | Invoiced Items |
Weekly (Mondays) | Shipping Fees and Pick/Pack Fees. |
Monthly (1st of Month) | Receiving, Special Projects, Storage, and Platform Fees. |
Shipping Service Levels (2026)
The following service levels determine the base shipping costs invoiced weekly:
Economy ($): Delivery within 7-10 days. Includes fuel surcharges; no residential fees; no delivery guarantees.
Ground ($$): Faster delivery within 5 days. Includes both residential and fuel surcharges; includes delivery guarantee.
Expedited ($$$): 3-Day, 2-Day, or Next-Day services via rate shopping. Includes both residential and fuel surcharges.
International: Handled on a case-by-case basis according to specific client agreements.
For clients preferring custom solutions, Account Managers can provide custom rate charts for specific carriers (e.g., USPS, UPS).