Are your international orders getting stuck in the "Needs Review" section of the Atomix app? Don’t worry! Here’s a step-by-step guide to help you resolve these issues efficiently.
Step 1: Filter for International Errors
To start, you need to identify which orders are facing international shipment issues. Here’s how to do it:
Navigate to the Orders Tab: Open the Atomix app and go to the Orders tab.
Select the Needs Review Section: Click on the Needs Review section to see all orders that require attention.
Apply the Filter: Click on the three dots. From the list, select “error code” and then choose “international order error.”
By applying this filter, you will be able to pinpoint orders that are experiencing issues with international shipments.
Step 2: Identify Problematic SKUs
Once you’ve applied the filter and selected an order, you can see which SKU(s) are causing the problem. Click on the order to review the details and identify the specific SKU(s) that need attention.
Common Issues with International Orders
International orders often encounter issues due to missing or incomplete information. Here are the four main reasons:
No Weight: Customs documents require a weight for each item. Make sure this information is included. Please note weight of an item cannot be "zero".
No Customs Value: Every imported item must have a declared value that reflects its fair market price.
No Country of Origin: Customs of a Country require to know where your product was manufactured or made. This is different from where the product is being shipped from.
Important: For international shipments through Atomix, ensure your Tax EIN is current in our system. If you need to update this information, please contact your Account Manager via Intercom.
How to Resolve Issues
To ensure Atomix can successfully print a shipping label, check each SKU in the problematic order and verify that all required fields are filled in. For example, if an HS code or is missing, add it to the relevant SKU details and make sure to save your change.
Keep in mind that the fields for weight, HS code, and customs value are set by the clients and not Atomix. Therefore, it is crucial to ensure that all international order data is complete and accurate to prevent any delays or issues. Next contact your Account Manager to help you reprocess the order.
If you encounter trouble with your international orders, using the “International Error” filter in the Atomix app will help you quickly identify and address any issues. By following these steps, you can ensure that your orders are processed smoothly and efficiently.
Stay on top of your international shipments and streamline your workflow with the Atomix app. For more assistance, contact our support team.