As a new Atomix Client, you can expect to receive two types of invoices - a monthly invoice and weekly invoices.
Your Monthly Invoice
Your monthly invoice from Atomix will detail the following charges:
Storage Cost: The fee for storing your products in our warehouses.
Receiving Cost: Any charges associated with receiving new inventory.
Special Project Cost: Fees for any custom projects or services we've provided.
Software and Platform Fee: Fees for using the Atomix App
Slack Fee (if Applicable): Cost for using Slack for communication
Return Processing Fee (if Applicable): Cost for processing your Returns.
Your Weekly Invoices
In addition to the monthly invoice, you'll also receive a weekly invoice every Friday. This invoice will cover:
Shipping Costs: The fees for sending out your customer orders.
Pick and Pack Costs: The labor costs for picking, packing, and preparing your orders for shipment.
Understanding Your Invoice Details
Your invoices will include the following line items to provide full transparency:
Order Number: The unique identifier for each customer order.
Ship From Warehouse: The Atomix facility that fulfilled the order.
Shipping Method: The carrier and service level used.
Tracking #: The shipment's tracking number.
Postal Code and Country: The destination for the shipment.
Shipped Date: When the order was dispatched.
Total Order Units: The quantity of items shipped.
Package Type: Box or Mailer size used
Zone: The geographical areas that carriers ship to, spanning from Zone 1 to Zone 8 for domestic shipments in the United States
Billable Weight: The weight that a shipping company uses to calculate the cost to ship a package. Click here to learn more.
Base Rate: Your Shipping Cost before the surcharges being added
Fuel Surcharge: An additional fee that transportation companies charge to account for the changing cost of fuel
Residential Surcharge: An added fee charged by carriers when delivering to homes, apartments, or businesses without a public entrance
Delivery Area Surcharge: An additional fee imposed by shipping carriers for delivering packages to specific locations that are deemed remote or difficult to access
First Pick + Additional Pick: Cost of picking your first order item ($2.50) and each additional pick will be ($0.50) each.
Packaging: The cost of Packaging (note: Even if you have provided your own custom packaging there will be a cost involved)
Kitting or Insert: Cost for Kitting an order or adding an insert
Pick and Pack: Labor-based fees for picking and packing an order
Shipping: Your total shipping cost after the surcharges have been added
Peak Surcharge: Seasonal or temporary shipping charges
Total: The full amount due for that one order which includes the Shipping Cost and Pick & Pack fee.
To learn more about Atomix's full billing process and payment options, click here. If you need further clarification regarding your invoice, please reach out to your Account Manager for assistance. We're here to help!