# Atomix Logistics Help Center

> Help center for Atomix Logistics \(RETIRED\)

## Onboarding 

- [Accessing The Atomix App](https://help.atomixlogistics.com/en/articles/6601324-accessing-the-atomix-app.md): Information on how to access the Atomix App!
- [Uploading Inventory](https://help.atomixlogistics.com/en/articles/6650094-uploading-inventory.md)
- [Receiving Guidelines](https://help.atomixlogistics.com/en/articles/6476221-receiving-guidelines.md): How to send a shipment to Atomix
- [How to Submit A Receiving Shipment](https://help.atomixlogistics.com/en/articles/6606526-how-to-submit-a-receiving-shipment.md): Receiving Shipments are required for all inventory, packaging, and printed collateral sent to Atomix
- [What orders does Atomix Fulfill?](https://help.atomixlogistics.com/en/articles/8583691-what-orders-does-atomix-fulfill.md): Atomix pulls in open, unfulfilled, and paid orders.
- [Setting Up Store Integrations](https://help.atomixlogistics.com/en/articles/6601346-setting-up-store-integrations.md): How can I connect my store to the Atomix app?
- [Shipping Method Mapping](https://help.atomixlogistics.com/en/articles/6650892-shipping-method-mapping.md)
- [HS Codes Required for all Inventory](https://help.atomixlogistics.com/en/articles/9681556-hs-codes-required-for-all-inventory.md)
- [Connecting your ShipStation Store](https://help.atomixlogistics.com/en/articles/11518457-connecting-your-shipstation-store.md)

## Account Management

- [Carrier Rate Increases](https://help.atomixlogistics.com/en/articles/9016535-carrier-rate-increases.md): Do shipping rates increase?
- [Inventory Weight and Size](https://help.atomixlogistics.com/en/articles/9055146-inventory-weight-and-size.md): Carefully review the product weights of your inventory to avoid expensive carrier adjustments and surcharges for incorrect data.
- [Shipping Adjustments](https://help.atomixlogistics.com/en/articles/9191235-shipping-adjustments.md): Shipping adjustments refer to modifications made to the initial shipping cost based on specific factors.
- [Invoices in the Atomix App](https://help.atomixlogistics.com/en/articles/9265458-invoices-in-the-atomix-app.md): Viewing and downloading weekly invoices in the Atomix Platform
- [Reporting Order Errors](https://help.atomixlogistics.com/en/articles/9213389-reporting-order-errors.md): How to report order errors to the Atomix team and ship out corrections.
- [Launching New SKUs with Atomix](https://help.atomixlogistics.com/en/articles/9213295-launching-new-skus-with-atomix.md): How to successfully launch your next new product or package with Atomix
- [Splitting Orders in Atomix App: Enhancing Fulfillment Flexibility](https://help.atomixlogistics.com/en/articles/9740919-splitting-orders-in-atomix-app-enhancing-fulfillment-flexibility.md): Splitting Orders to avoid Fulfilment delays
- [What is Lot Tracking and Why is it Important for Your Inventory?](https://help.atomixlogistics.com/en/articles/9777956-what-is-lot-tracking-and-why-is-it-important-for-your-inventory.md): Lot Tracking, Inventory Management.
- [How to Export Your Invoice Breakdown from the Atomix App](https://help.atomixlogistics.com/en/articles/9796599-how-to-export-your-invoice-breakdown-from-the-atomix-app.md): Invoice Breakdown
- [Map Your Own Ship Methods: New Feature Release](https://help.atomixlogistics.com/en/articles/9823987-map-your-own-ship-methods-new-feature-release.md): Map your own Shipping Methods
- [Connecting your CIN7 Store](https://help.atomixlogistics.com/en/articles/10003517-connecting-your-cin7-store.md)
- [Connecting your CIN7 Core \(DEAR Systems\) Store](https://help.atomixlogistics.com/en/articles/10022995-connecting-your-cin7-core-dear-systems-store.md)
- [How to Export Shipped Orders from the Atomix App](https://help.atomixlogistics.com/en/articles/10091731-how-to-export-shipped-orders-from-the-atomix-app.md): Exporting Orders
- [2025 Carrier Closures: Key Dates and Tips for Preparing Your Business](https://help.atomixlogistics.com/en/articles/10420793-2025-carrier-closures-key-dates-and-tips-for-preparing-your-business.md)
- [How to Submit a Claim with Atomix](https://help.atomixlogistics.com/en/articles/11014216-how-to-submit-a-claim-with-atomix.md): Creating a Claim
- [Atomix Claims & Shipping Issue FAQs](https://help.atomixlogistics.com/en/articles/11048807-atomix-claims-shipping-issue-faqs.md): This guide explains the types of claims we handle, how to submit them, and what to expect once you do.
- [How to Add Atomix to Your Shopify Store & Grant App Development Permissions](https://help.atomixlogistics.com/en/articles/11068016-how-to-add-atomix-to-your-shopify-store-grant-app-development-permissions.md)
- [Client Assignment List - 2026](https://help.atomixlogistics.com/en/articles/13886979-client-assignment-list-2026.md)
- [Order Status Explained](https://help.atomixlogistics.com/en/articles/6641336-order-status-explained.md): Orders can have different status, which can require action!
- [How to Create a Return in the Atomix App](https://help.atomixlogistics.com/en/articles/6610018-how-to-create-a-return-in-the-atomix-app.md)
- [Map SKUs & Create SKU Bundles](https://help.atomixlogistics.com/en/articles/6629987-map-skus-create-sku-bundles.md)
- [Multi Warehouse Inventory Management](https://help.atomixlogistics.com/en/articles/9718125-multi-warehouse-inventory-management.md): Inventory Management
- [Understanding Atomix Hold: What It Means for Your Order](https://help.atomixlogistics.com/en/articles/9740454-understanding-atomix-hold-what-it-means-for-your-order.md): Understanding Atomix Hold: What It Means for Your Order
- [Introducing the Atomix App's Revamped User Interface](https://help.atomixlogistics.com/en/articles/10064338-introducing-the-atomix-app-s-revamped-user-interface.md)
- [Can I Use Custom Packaging at Atomix?](https://help.atomixlogistics.com/en/articles/6476171-can-i-use-custom-packaging-at-atomix.md): Custom Packaging
- [Special Projects](https://help.atomixlogistics.com/en/articles/6476406-special-projects.md): What are Special Projects? How much do Special Projects cost? How long does it take to complete a Special Project?
- [Lost-in-Transit & Filing Carrier Claims](https://help.atomixlogistics.com/en/articles/6476401-lost-in-transit-filing-carrier-claims.md)
- [Returns Guidelines](https://help.atomixlogistics.com/en/articles/6476231-returns-guidelines.md): These are the guidelines that must be followed in order for Atomix to process returns
- [Atomix Integration Partner](https://help.atomixlogistics.com/en/articles/6601912-atomix-integration-partner.md)
- [Billing Overview](https://help.atomixlogistics.com/en/articles/6476422-billing-overview.md): Our Billing FAQ emphasizes transparency, ensuring clients understand our practices and trust our services.
- [Invoice Line Items Explained](https://help.atomixlogistics.com/en/articles/9191192-invoice-line-items-explained.md): We provide detailed explanations of each billing line item.
- [B2B Orders](https://help.atomixlogistics.com/en/articles/9248574-b2b-orders.md): How to create a B2B order in the Atomix app
- [Daily Order Cutoff](https://help.atomixlogistics.com/en/articles/9213487-daily-order-cutoff.md): What time do orders need to be in the Atomix system to be shipped out the same day?

## Shipping

- [USPS July 1st 2024 Rate Increases](https://help.atomixlogistics.com/en/articles/9546956-usps-july-1st-2024-rate-increases.md)
- [Weight - Carrier Calculation](https://help.atomixlogistics.com/en/articles/9547041-weight-carrier-calculation.md)
- [Carrier Shipping Overview](https://help.atomixlogistics.com/en/articles/9546973-carrier-shipping-overview.md)
- [Troubleshooting International Orders in the Atomix App: A Quick Guide](https://help.atomixlogistics.com/en/articles/9717748-troubleshooting-international-orders-in-the-atomix-app-a-quick-guide.md): International Order Errors
- [How to Migrate Your Inventory, Store Connections, and EDIs from an Existing 3PL to Atomix](https://help.atomixlogistics.com/en/articles/9703293-how-to-migrate-your-inventory-store-connections-and-edis-from-an-existing-3pl-to-atomix.md): A brief overview and important notes of each step in this guided process
- [Atomix: 2025 Carrier Rate Increases](https://help.atomixlogistics.com/en/articles/10330845-atomix-2025-carrier-rate-increases.md)
- [Client Guide: USPS Shipping Cost Changes & What to Expect](https://help.atomixlogistics.com/en/articles/14648540-client-guide-usps-shipping-cost-changes-what-to-expect.md): USPS Temporary Surcharge

## General Information

- [Onboarding with Atomix Logistics A Complete Guide to Getting Started](https://help.atomixlogistics.com/en/articles/6597726-onboarding-with-atomix-logistics-a-complete-guide-to-getting-started.md)
- [Full Truckload \(FTL\) vs. Less Than Truckload \(LTL\): What Atomix Clients Need to Know](https://help.atomixlogistics.com/en/articles/6640532-full-truckload-ftl-vs-less-than-truckload-ltl-what-atomix-clients-need-to-know.md)
- [Shipping Logistics: What Brands Should Know](https://help.atomixlogistics.com/en/articles/6597669-shipping-logistics-what-brands-should-know.md)
- [Can You Fulfill Custom Packaging Orders?](https://help.atomixlogistics.com/en/articles/6597583-can-you-fulfill-custom-packaging-orders.md): Custom packaging creates memorable unboxing experiences
- [What are Back Orders?](https://help.atomixlogistics.com/en/articles/6597522-what-are-back-orders.md)
- [The Unboxing Experience & High-Touch Fulfillment at Atomix](https://help.atomixlogistics.com/en/articles/6476181-the-unboxing-experience-high-touch-fulfillment-at-atomix.md): I have a high-touch product, how does that work?
- [The Atomix Order Fulfillment Process: Step-by-Step](https://help.atomixlogistics.com/en/articles/6597474-the-atomix-order-fulfillment-process-step-by-step.md): Lets break the process down step by step
- [What Is the Atomix Fulfillment Pod Model?](https://help.atomixlogistics.com/en/articles/6597447-what-is-the-atomix-fulfillment-pod-model.md): Purpose-built to increase productivity and profitability.
- [How To Edit An Inventory Item](https://help.atomixlogistics.com/en/articles/9627195-how-to-edit-an-inventory-item.md): Use this article if you need to make updates or edits to an already existing sku
- [The Crucial Role of Communicating Upcoming Sales to Your 3PL Partner](https://help.atomixlogistics.com/en/articles/9792740-the-crucial-role-of-communicating-upcoming-sales-to-your-3pl-partner.md): The Crucial Role of Communicating Upcoming Sales to Your 3PL Partner
- [Expediting Your Receiving with Atomix: A Good Faith Approach](https://help.atomixlogistics.com/en/articles/9795996-expediting-your-receiving-with-atomix-a-good-faith-approach.md): Expediting your receiving
- [Mastering Inventory Management: Preventing Stockouts During High-Volume Sales Events](https://help.atomixlogistics.com/en/articles/9882850-mastering-inventory-management-preventing-stockouts-during-high-volume-sales-events.md): Inventory Management
- [Monthly and Weekly Invoices from Atomix: What to Expect?](https://help.atomixlogistics.com/en/articles/10131603-monthly-and-weekly-invoices-from-atomix-what-to-expect.md)
- [New ASN Feature: Streamlining Your Receiving Process](https://help.atomixlogistics.com/en/articles/10290445-new-asn-feature-streamlining-your-receiving-process.md): ASN Document for All Inbound Shipments / Receivings
- [Handwritten Notes FAQ](https://help.atomixlogistics.com/en/articles/10386223-handwritten-notes-faq.md): Custom Handwritten Gift notes.
- [🥂 Atomix Holiday Schedule 2025 🎉](https://help.atomixlogistics.com/en/articles/10396638-atomix-holiday-schedule-2025.md): Atomix and our partners will be closed in 2025
- [Atomix Inventory Accuracy & Guarantee Policy](https://help.atomixlogistics.com/en/articles/10947346-atomix-inventory-accuracy-guarantee-policy.md): Inventory Management
- [How does Atomix handle surge order volume during promotions or launches?](https://help.atomixlogistics.com/en/articles/11072457-how-does-atomix-handle-surge-order-volume-during-promotions-or-launches.md)
- [How does Atomix calculate billable weight and DIM weight?](https://help.atomixlogistics.com/en/articles/11072473-how-does-atomix-calculate-billable-weight-and-dim-weight.md)
- [Is there a minimum monthly fee? What if my volume drops?](https://help.atomixlogistics.com/en/articles/11072477-is-there-a-minimum-monthly-fee-what-if-my-volume-drops.md)
- [What happens if my shipment arrives without an ASN or booking?](https://help.atomixlogistics.com/en/articles/11072480-what-happens-if-my-shipment-arrives-without-an-asn-or-booking.md)
- [What if my store connection breaks or an order fails to sync?](https://help.atomixlogistics.com/en/articles/11072484-what-if-my-store-connection-breaks-or-an-order-fails-to-sync.md)
- [What qualifies for an Atomix fulfillment error credit?](https://help.atomixlogistics.com/en/articles/11072488-what-qualifies-for-an-atomix-fulfillment-error-credit.md)
- [What types of insurance or liability does Atomix provide?](https://help.atomixlogistics.com/en/articles/11072490-what-types-of-insurance-or-liability-does-atomix-provide.md)
- [Installing the Direct Atomix Shopify Integration](https://help.atomixlogistics.com/en/articles/11081461-installing-the-direct-atomix-shopify-integration.md)

## 8.16 Atomix Migration

- [Guide to Atomix's New Conduit Booking System](https://help.atomixlogistics.com/en/articles/10808980-guide-to-atomix-s-new-conduit-booking-system.md): Conduit Receiving Scheduling

## 2024 Atomix Peak Season

- [Prepare for the 2024 Holiday Season with Atomix: Key Deadlines, Surcharges, and Shipping Guidelines](https://help.atomixlogistics.com/en/articles/9718320-prepare-for-the-2024-holiday-season-with-atomix-key-deadlines-surcharges-and-shipping-guidelines.md): This FAQ informs Atomix clients about key deadlines, surcharges, and processing times for the 2024 holiday peak season.

## SLA Agreement 

- [Terms of Service](https://help.atomixlogistics.com/en/articles/10280104-terms-of-service.md)

## 2025 Peak Season Rules & Guidelines

- [2025 Atomix Receiving Department – Peak Holiday Season Policy](https://help.atomixlogistics.com/en/articles/12385474-2025-atomix-receiving-department-peak-holiday-season-policy.md)
- [Atomix Peak Season Special Projects Policy](https://help.atomixlogistics.com/en/articles/12429018-atomix-peak-season-special-projects-policy.md)
- [Prepare for the 2025 Holiday Season with Atomix: Carrier Surcharges](https://help.atomixlogistics.com/en/articles/12731630-prepare-for-the-2025-holiday-season-with-atomix-carrier-surcharges.md)