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The Order Fulfillment Process
The Order Fulfillment Process

Lets break the process down step by step

Written by Austin Kreinz
Updated over a week ago

The order fulfillment process starts the moment your customer clicks “buy” on your online shop. In order to maintain high-quality operations and to ensure your customer receives a fast, accurate, and enjoyable experience, a company must plan accordingly.

For most small businesses and eCommerce brands, the order fulfillment process looks like this:

  1. Order Received: Company receives an order through their shopping cart

  2. First Notification: Customer is notified of their payment and order processing time

  3. Order Management Software: Order is automatically sent to the fulfillment warehouse

  4. Pick + Pack Process: Order is picked from inventory and packed based on specific guidelines

  5. Shipping: Based on the best available carrier rate, the shipping method is chosen

  6. Second Notification: Customer is notified that the order has been shipped

  7. Tracking: Order can be tracked through the branded email

  8. Arrival: Order arrives at the customer’s home

    As you can see, the process includes a lot of steps, and ensuring each step is accurately handled is crucial for your business. Ecommerce owners understand the increasingly high expectations and demands of their customers.

    If you’re still on the fence, give us a call and we’ll show you how easy the process can be.

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