Order fulfillment is more than just packing boxes—it's about delivering your brand promise to every customer. At Atomix, our process is engineered for speed, precision, and visibility across every step.
Whether you're a small DTC brand or an omnichannel powerhouse, here's how orders are fulfilled from the moment a customer checks out.
1. Order is Placed on Your Online Store
The moment a customer completes a purchase on your connected platform (e.g. Shopify, Amazon, WooCommerce), the order is automatically pulled into the Atomix App.
Integration Support: Atomix supports integrations with dozens of eCommerce platforms and ERPs (Shopify, Amazon, Magento, BigCommerce, SPS Commerce, etc.)
Order Import Time: Within 15 minutes of order placement
Note: If you are managing a go-live or a paused store connection, orders will not flow in until Atomix sets the connection to “live.”
2. Order Enters Atomix App for Processing
Once the order is pulled into the Atomix App, it will show one of the following statuses:
Received: Order is ready for fulfillment
Needs Review: Something requires brand input (e.g. unrecognized SKU, shipping method not mapped, out-of-stock item)
On Hold: Placed on hold manually by brand or Atomix to pause processing
You can filter orders by status and fix any flagged issues directly in the Atomix App to ensure your order proceeds.
3. Pick & Pack Begins
Atomix team members begin the pick and pack process based on your brand’s SOPs.
Custom SOPs: Any pack-out instructions, insert logic, barcodes, or packaging customizations are followed by your Fulfillment Pod
Scanned for Accuracy: SKUs are scanned at pick and pack stages to prevent errors
Video Monitoring: All packing is recorded with overhead video for QA and audit support
SLA: All orders received by 1:00 PM CT (in "Received" status) ship same business day
4. Shipping Method Is Applied
Shipping methods are mapped in advance by you and your Pod Manager. Atomix applies your rules to determine the correct carrier and service level.
Shipping Options: Economy, Ground, Expedited (2-Day, Overnight), International
Rate Shopping: Atomix uses real-time carrier rate shopping for most domestic and expedited orders
Third-Party Accounts: Can be used for B2B or retailer shipments if preferred
Shipping Method Mapping must be confirmed during onboarding and can be managed via the Atomix App.
5. Shipping Label Is Printed & Order Is Dispatched
Once packed, the label is printed and affixed to the parcel. It is moved to the outbound dock for carrier pickup.
Orders are shipped from Milwaukee, WI or Salt Lake City, UT
Carrier pickups occur daily, and timestamps are logged for tracking
Orders weighing over 1 lb may incur dimensional weight charges depending on box size (see: [Billing FAQ → Billable Weight])
6. Tracking Sent to Customer
As soon as the label is created:
A tracking number is generated
It is pushed back to your eCommerce store (e.g. Shopify, Amazon)
Customers are automatically notified via your branded store email
7. Order in Transit
The customer can track their order through their branded experience. Atomix provides:
Real-time tracking data in the Atomix App
Reporting by status (in-transit, delivered, failed delivery)
Support with Lost or Delayed Claims through our Claims Portal (see [Claims FAQ])
8. Order Delivered
Upon delivery, the final scan is logged by the carrier.
If any issues arise, clients can initiate a claim through the Atomix App (lost, damaged, missing item, etc.)
Summary Timeline
Common SLA Notes to Remember:
Cutoff Time: 1:00 PM CT for same-day shipping (standard), 12:00 PM for expedited
Out-of-Stock Orders: Held in “Needs Review” until stock is replenished
Orders On Hold: Will not ship until released manually
Returns, Special Projects, or Subscription Kits: Have their own SLAs and require additional workflows
Need to Set Custom Order Logic?
Atomix’s Rules Engine allows clients to:
Auto-hold orders over a certain value or country
Split orders based on stock status or item volume
Flag orders with specific SKUs for manual review
Ask your Onboarding Specialist or Pod Manager to help configure this.Questions? Contact your Atomix Pod Manager via Slack or Intercom to review workflows, customize fulfillment rules, or troubleshoot order issues in real-time. We’re here to help!