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What happens if my shipment arrives without an ASN or booking?

Zainab Millwala avatar
Written by Zainab Millwala
Updated over 10 months ago

Atomix requires all inbound shipments to have both:
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  • An ASN (Advanced Shipping Notice) attached to each box or pallet

  • A Conduit booking appointment made at least 5 days in advance

If your shipment arrives without either:
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  • You will be charged $10 per pallet per day for unscheduled deliveries

  • Your receiving SLA may be extended by 10–15 business days

  • Atomix may need to re-wrap, re-label, or re-sort items at your expense ($60/hour + supplies)

Avoid delays and fees by following the Receiving Guidelines provided in your onboarding.

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