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What happens if my shipment arrives without an ASN or booking?

Zainab Millwala avatar
Written by Zainab Millwala
Updated over a week ago

Atomix requires all inbound shipments to have both:
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  • An ASN (Advanced Shipping Notice) attached to each box or pallet

  • A Conduit booking appointment made at least 5 days in advance

If your shipment arrives without either:
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  • You will be charged $10 per pallet per day for unscheduled deliveries

  • Your receiving SLA may be extended by 10–15 business days

  • Atomix may need to re-wrap, re-label, or re-sort items at your expense ($60/hour + supplies)

Avoid delays and fees by following the Receiving Guidelines provided in your onboarding.

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